Refund policy

Last updated: 29 September 2026

Kifzi is operated by Accurate Surgicals (GSTIN 03AWEPS4824L1ZB), 161, First Floor, Bata Building, Hall Bazar, Amritsar, Punjab 143001, India. This policy explains when you can cancel an order, return a product, and get a refund or replacement. It does not affect your rights under the Consumer Protection Act, 2019.

Cancellations

  • Before dispatch: you can cancel any order by WhatsApp (+91 94170 55017) or email (support@kifzi.com). We refund the full amount to your original payment method.
  • After dispatch: the order can no longer be cancelled, but you can return it under the rules below.
  • Bulk, hospital and price-on-request orders follow the cancellation terms in your quotation, because these items are often procured or configured specially for you.

Damaged, defective or wrong products

If a product arrives damaged, does not work, or is not what you ordered:

  1. Tell us within 48 hours of delivery by WhatsApp or email, with your order number.
  2. Send photos of the product, the packaging and the shipping label. An unboxing video helps us resolve it faster.
  3. We will arrange a free pickup where the courier serves your pincode, then send a replacement or a full refund, whichever you prefer and whichever is available.

You pay nothing for returns caused by our mistake or by damage in transit.

Returns for other reasons

You can return a product within 10 days of delivery if it is unused, in its original sealed packaging, with all accessories, manuals, warranty cards and the invoice. Please contact us before sending anything back.

  • Return shipping for these returns is paid by you, or deducted from the refund if we arrange the pickup.
  • Products are inspected when they reach us. Items that have been used, damaged or are missing parts may be refused or receive a partial refund.

Products that cannot be returned once opened

For hygiene and safety reasons, the following can only be returned if they arrive damaged, defective or wrong:

  • Consumables such as glucometer test strips, lancets, bandages, cuffs, masks, tubing and other single-use items
  • Products that touch the body and have been opened or used, such as nebulizer masks, stethoscope ear tips and CPAP/BiPAP masks
  • Products installed, configured or demonstrated at your premises
  • Items made, configured or procured specially for your order

Refunds

  • Approved refunds are processed within 3–4 working days of approval, to the original payment method (UPI, card or net banking).
  • Your bank may take a few more working days to show the amount.
  • Shipping charges are refunded when the return is due to our error.
  • If you have not received a refund you expected, contact us at support@kifzi.com and we will share the transaction reference.

Warranty

Most products carry the manufacturer's warranty; the period is shown on the product page or warranty card. Warranty repairs and replacements are carried out by the brand or its authorised service centre. We help you raise the claim and follow it up. Please keep the invoice and warranty card. Warranty does not cover physical damage, misuse, water damage or repairs by unauthorised persons.

How to reach us

WhatsApp / call: +91 94170 55017
Toll-free: 1800-180-0313
Email: support@kifzi.com
Returns address (only after we confirm your return): 161, First Floor, Bata Building, Hall Bazar, Amritsar, Punjab 143001

We acknowledge every complaint within 48 hours and aim to resolve it within one month. See our Contact information page for our Grievance Officer's details.