Terms of service

Last updated: 29 September 2026

These terms apply to your use of kifzi.com and to every purchase you make from us. The website is operated by Accurate Surgicals ("Kifzi", "we"), 161, First Floor, Bata Building, Hall Bazar, Amritsar, Punjab 143001, India, GSTIN 03AWEPS4824L1ZB. By using the website or placing an order, you agree to these terms, our Privacy policy, Shipping policy and Refund policy.

1. Who can buy

You must be at least 18 years old and able to enter a binding contract under Indian law. Orders for hospitals, clinics and businesses must be placed by a person authorised to do so.

2. Medical disclaimer

Product information on this website is for general information and comes largely from the manufacturers. It is not medical advice. Please consult a doctor or qualified healthcare professional before using any medical device, and always follow the manufacturer's instructions. Some equipment is intended for use by, or under the supervision of, trained medical professionals.

3. Products and prices

Prices are in Indian Rupees and include GST. The MRP is shown for reference where available.
We try to show products, specifications and prices accurately, but errors can happen. Product photos are for illustration, and packaging or accessories may differ slightly from the images.
Products marked "Price on request" are sold only by quotation. The quotation sets out the price, delivery, payment and cancellation terms for that order.

4. Orders

Your order is an offer to buy. We accept it when we dispatch the product.
We may cancel an order, with a full refund, if the product is unavailable, the price or description was clearly wrong, or the order looks fraudulent.
We may limit quantities per order for retail customers. For larger quantities, please request a bulk quote.

5. Payment

We accept online payment by UPI, debit or credit card and net banking through our secure payment gateway. Cash on delivery is not available. Bulk orders may be paid by bank transfer as agreed in the quotation.

6. GST invoice

A GST invoice is issued for every order. To claim input tax credit, provide your business name and GSTIN before dispatch; we cannot change an invoice after it has been filed.

7. Delivery, returns and warranty

Delivery is covered by our Shipping policy, and cancellations, returns and refunds by our Refund policy. Manufacturer warranties are provided by the brands; we help you raise and follow up warranty claims.

8. Your account

Keep your login details confidential; you are responsible for activity on your account. Tell us straight away if you think someone else has used it.

9. Acceptable use

Do not misuse the website: no attempts to break its security, scrape it at scale, post unlawful content, or use it for fraud or resale in breach of brand policies.

10. Intellectual property

The Kifzi name, logo, website design and our own content belong to us. Brand names, logos and product images belong to their respective owners and are used to identify their products.

11. Limitation of liability

To the extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, or for loss caused by using a product against the manufacturer's instructions or medical advice. Nothing in these terms limits liability that cannot be limited under Indian law, including your rights under the Consumer Protection Act, 2019.

12. Events beyond our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, transport disruption or government restrictions.

13. Governing law and disputes

These terms are governed by the laws of India. Please contact our Grievance Officer first; most issues can be resolved quickly. Subject to your rights to approach a Consumer Commission, the courts at Amritsar, Punjab have jurisdiction.

14. Grievance redressal

As required by the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is Mohanjit Singh, who can be reached at mohanjit@kifzi.com or +91 94170 55017. We acknowledge complaints within 48 hours and aim to resolve them within one month.