Shipping policy

Last updated: 29 September 2026

Kifzi delivers across India. This policy explains shipping charges, delivery times and what to do if something goes wrong in transit.

Shipping charges

Free shipping on orders of ₹500 or more.
₹80 on orders below ₹500.
Bulk, hospital and large-equipment orders may have freight charges. These are shown in your quotation before you pay.

All prices on the website include GST. The shipping charge is shown at checkout before you pay.

Where we deliver

We deliver to most pincodes in India through courier partners. If your pincode is not serviceable, we will contact you to arrange an alternative or refund your order in full.

We do not ship outside India at present.

Dispatch and delivery times

In-stock orders are dispatched within 2–3 working days of payment confirmation (Sundays and public holidays excluded).
Most orders are delivered within 7–10 working days of ordering, depending on your location. Remote areas and the North-East may take longer.
Large items such as wheelchairs, hospital furniture, suction units and patient monitors may travel by surface transport; we will confirm the expected date with you by phone or WhatsApp.
If an item is out of stock or delayed by the brand, we will tell you before dispatch and offer a wait time, an alternative or a full refund.

Tracking

When your order ships, you receive the courier name and tracking number by email or SMS. You can also ask us for an update on WhatsApp at +91 94170 55017.

Payment

Orders are paid online by UPI, debit or credit card, or net banking. Cash on delivery is not available.

At delivery

Please check that the outer box is sealed and undamaged before accepting it. If it is visibly damaged, note it on the courier's delivery record or refuse the parcel, and tell us straight away.
Report any damage, missing items or wrong products within 48 hours of delivery, with photos. An unboxing video helps us resolve it faster. See our Refund policy for what happens next.
Please give a complete address and a reachable phone number. If a parcel is returned to us because the address was wrong or nobody was available after repeated attempts, re-shipping may be charged.

GST invoice

A GST invoice from Accurate Surgicals (GSTIN 03AWEPS4824L1ZB) is included with every order. For a business purchase, enter your company name and GSTIN at checkout or send them to us before dispatch so the invoice carries your details.